All our beds at Crystal Comfort are bespoke and made to order due to this once the order has been placed with us any changes in style, size etc should be made within 24 hours from the order being placed, this will ensure the manufacturing process does not start. If any changes are to be made after the 24 hour has lapsed then we may not be in a position to make changes to the order.

Delivery days will be confirmed by the courier company via email/telephone, you must ensure someone is available at the property to accept the delivery. We will not be responsible for any purchases made without checking the dimensions therefore please check dimensions before placing your order including staircase/passage ways and door access ways. A re-delivery/collection charge of £60.00 would be applicable. Please note our third-party courier drivers will only be making the delivery to the Ground floor door and will not enter the property unless otherwise agreed with Crystal Comfort. 

Estimated lead time for our bespoke beds (UK Mainland):

1 – 3 weeks

POSTCODE CHARGES – LL, SA, TA, DT, BH, NR, G, FK, KY, KA, ML,ME,PO,SO,EH, DG, TD – Extra £30 cash on delivery would be applicable.

IV, AB, DD, PH, EX, PL,TR,TQ,CT – Extra £50 cash on delivery would be applicable – Estimated Lead time 2-4 weeks.

Northern Ireland/Ireland/Isle Of Man – Extra £120 cash on delivery would be applicable – Estimated Lead time 3-5 weeks